Terms of Use

Agreement and scope

These Terms of Use ("Terms") are a legal agreement between you and Bitlooms ("Bitlooms," "we," "our," or "us"). They apply when you access bitlooms.com, contact us through the website, or access or use products, applications, content, and services provided by Bitlooms, including SKAILEO (collectively, the "Services").

By accessing or using the Services, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services. "You" includes the organisation you represent when you use the Services for an organisation.

Eligibility and authority

You may use the Services only if you can legally enter into these Terms. If you use the Services for a school, company, or other organisation, you confirm that you are authorised to accept these Terms for that organisation.

The public Bitlooms website is intended for adults and organisations. Students or other minors may access school-provided portions of SKAILEO only through an authorised school, parent, guardian, or other arrangement permitted by applicable law. A minor who cannot legally agree to these Terms may use the Services only with the required authorisation and supervision.

Customer agreements and order of precedence

A school or other customer may have a signed order form, subscription, licence, statement of work, data-processing agreement, service-level agreement, or other written contract with Bitlooms (a "Customer Agreement"). The Customer Agreement may contain service-specific terms.

If these Terms conflict with a Customer Agreement, the Customer Agreement controls for that customer and its authorised users. App-store, payment-provider, or integration terms may also apply to the relevant channel or feature.

Accounts, access, and security

You must provide accurate information, keep account details current, and use only the account and permissions assigned to you. You are responsible for:

• protecting passwords, one-time codes, devices, access tokens, and other credentials;
• all activity under your account except to the extent caused by Bitlooms’ breach of these Terms or applicable law;
• notifying your organisation’s administrator or Bitlooms promptly if you suspect unauthorised access; and
• following any reasonable security, authentication, and access-control requirements.

Customer administrators control user roles, permissions, account creation, and account removal for their organisation. Bitlooms may rely on instructions from authorised administrators.

Acceptable use

You may use the Services only for lawful, authorised purposes. You must not, and must not help another person to:

• access another person’s account, data, or restricted area without permission;
• upload or transmit unlawful, fraudulent, threatening, discriminatory, defamatory, obscene, or rights-infringing content;
• introduce malware, overload the Services, evade rate or access limits, disrupt operation, or interfere with another user;
• probe, scan, or test vulnerabilities without prior written authorisation, or bypass security or authentication controls;
• reverse engineer, decompile, disassemble, copy, frame, scrape, or create derivative works from the Services except where law expressly permits it and the right cannot be waived;
• use automated means to extract data or train a competing product without our written permission;
• send spam, deceptive communications, or unauthorised marketing, or misuse student, parent, employee, or customer contact information;
• remove ownership notices, impersonate another person, misrepresent affiliation, or use the Services to violate privacy, intellectual-property, education, employment, or other laws; or
• resell, sublicense, or provide the Services to an unauthorised third party unless a Customer Agreement allows it.

Reasonable security research may be permitted only under a written authorisation or a published vulnerability-disclosure process.

Customer content and data

"Customer Content" means information, files, records, messages, images, and other material submitted to the Services by or for a customer or user. As between Bitlooms and the customer, the customer retains its rights in Customer Content.

You grant Bitlooms and its service providers a limited, non-exclusive right to host, copy, transmit, display, modify, and otherwise process Customer Content only as reasonably necessary to provide, secure, support, and improve the contracted Services; comply with documented customer instructions; and meet legal obligations. Our Privacy Policy explains how personal information is handled.

You must have the rights, notices, permissions, and lawful basis needed to submit and instruct us to process Customer Content. Each party remains responsible for its own legal obligations. We may restrict content that violates these Terms, threatens the Services, or exposes Bitlooms or others to legal or security risk.

Educational and school-authorised use

Schools and other educational customers determine which SKAILEO modules to use, what information to collect, who receives access, and how records are used within their institution. They should provide appropriate notices, configure permissions carefully, and obtain any authorisations required for their processing.

When Bitlooms processes student or child information for a school, we use it to provide school-authorised educational or operational services under the Customer Agreement. We do not use student personal information in SKAILEO to build commercial advertising profiles or serve behaviourally targeted advertising.

These Terms do not transfer Bitlooms’ legal responsibilities to a school or teacher. Bitlooms and each customer remain responsible for their respective obligations under applicable privacy, child-protection, education-record, and data-security laws.

Bitlooms intellectual property

The Services, including software, source and object code, interfaces, designs, workflows, documentation, text, graphics, logos, databases, reports, and other Bitlooms materials, are owned by Bitlooms or its licensors and are protected by intellectual-property laws.

Subject to these Terms and any Customer Agreement, Bitlooms grants you a limited, revocable, non-exclusive, non-transferable right to access and use the Services for their intended purpose during the applicable service term. No ownership right is transferred to you, and all rights not expressly granted are reserved.

Feedback

If you voluntarily provide ideas or suggestions, you allow Bitlooms to use them without restriction or payment, provided we do not identify you publicly as the source without permission.

Third-party services, integrations, and links

The Services may link to or interoperate with third-party products, app stores, payment channels, messaging services, scheduling tools, video platforms, devices, or customer-selected integrations. Examples on our public website may include YouTube, Calendly, and WhatsApp.

Third-party services are governed by their own terms and privacy policies. Unless a Customer Agreement says otherwise, Bitlooms does not control and is not responsible for third-party content, availability, security, or practices. Enabling an integration authorises the exchange of information reasonably necessary for that integration.

Fees, payment, and taxes

Fees, subscription periods, billing dates, usage allowances, refunds, renewal, and cancellation terms are stated in the applicable Customer Agreement or checkout flow. Unless that agreement says otherwise:

• fees are due in the stated currency and within the stated payment period;
• fees exclude taxes, duties, and government charges, which the customer must pay except for taxes on Bitlooms’ income;
• the customer must keep billing information accurate and resolve disputed charges promptly; and
• late or unpaid amounts may result in reasonable collection costs or suspension after notice, to the extent permitted by law.

Service availability, changes, and suspension

We work to keep the Services reliable and secure, but uninterrupted or error-free operation cannot be guaranteed. Maintenance, upgrades, internet conditions, third-party systems, emergencies, or events outside our reasonable control may affect availability.

We may update, add, or remove features to improve security, performance, legal compliance, or user experience. We will provide notice of material changes where reasonably practical and required by a Customer Agreement.

We may suspend or restrict access when reasonably necessary to address a security risk, prevent harm, comply with law, respond to a material breach, or address overdue payment. Where practical, we will give notice and an opportunity to resolve the issue.

Privacy and confidentiality

Our Privacy Policy describes how we handle personal information. A Customer Agreement or data-processing agreement may contain additional privacy, security, deletion, return, and confidentiality terms.

Each party must use the other party’s non-public confidential information only to perform or receive the Services and must protect it with reasonable care. This obligation does not apply to information that is public through no breach, already lawfully known without restriction, independently developed, or lawfully received from another source. A party may disclose confidential information when legally required if it gives notice where permitted.

AI-assisted features and analytics

Some SKAILEO features may summarise information, detect patterns, or generate analytics and AI-assisted insights. These outputs may be incomplete or inaccurate and are provided to assist qualified human review—not to replace professional, educational, safeguarding, employment, financial, or legal judgement.

Authorised users must review outputs in context before relying on them. Schools and other customers remain responsible for decisions about students, applicants, employees, and operations, including providing any legally required explanation, review, or appeal process. Users must not use an output as the sole basis for a decision with legal or similarly significant effects unless the use is lawful, appropriately validated, and expressly supported by the Customer Agreement.

Disclaimers

To the fullest extent permitted by law, and except for commitments expressly stated in a Customer Agreement, the Services and public website content are provided "as is" and "as available." Bitlooms disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage.

We do not promise that every feature will meet every customer requirement, that content or third-party information is complete or error-free, or that the Services will always be available. Public website content is general information and is not legal, financial, educational, medical, or other professional advice.

Limitation of liability

To the fullest extent permitted by law, neither party will be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, goodwill, anticipated savings, or data, even if advised that such loss was possible.

Except for liabilities that cannot lawfully be limited and unless a Customer Agreement states a different cap, Bitlooms’ total aggregate liability arising from or relating to these Terms or the Services will not exceed the greater of (a) USD 100 or (b) the fees paid or payable to Bitlooms for the affected Service during the 12 months immediately before the event giving rise to the claim.

Nothing in these Terms limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that applicable law does not permit the parties to limit. The limitations apply to the maximum extent permitted regardless of the legal theory of the claim.

Indemnity

To the extent permitted by law, an organisation using the Services will defend and indemnify Bitlooms and its personnel against third-party claims, damages, and reasonable costs arising from that organisation’s Customer Content, unlawful or unauthorised use of the Services, or material breach of these Terms. This obligation does not apply to the extent a claim was caused by Bitlooms’ breach, negligence, or wilful misconduct.

Bitlooms will give reasonable notice of a covered claim and permit the indemnifying party to control the defence, provided no settlement admits fault or imposes a non-monetary obligation on the other party without written consent. A Customer Agreement may replace this section.

Termination

You may stop using the public website at any time. Customer subscriptions and accounts may be ended as described in the applicable Customer Agreement. We may terminate or restrict access for a material or repeated breach, unlawful conduct, serious security risk, or when required by law, subject to any notice and cure rights in the Customer Agreement.

After termination, your right to use the affected Services ends. Provisions that by their nature should survive—including ownership, confidentiality, disclaimers, liability limits, indemnity, payment obligations, dispute terms, and general provisions—will continue. Customer Content will be returned, exported, retained, or deleted according to the Customer Agreement, Privacy Policy, and applicable law.

Governing law and disputes

The governing law, courts, and any agreed dispute process identified in a Customer Agreement apply to that customer. If there is no Customer Agreement, these Terms are governed by the laws applicable at Bitlooms’ principal place of business, without regard to conflict-of-laws rules, and the courts located there have exclusive jurisdiction, unless mandatory law gives you the right to bring a claim elsewhere.

Before filing a formal claim, you and Bitlooms agree to make a reasonable good-faith effort to resolve the dispute by written notice and discussion for at least 30 days. Either party may seek urgent injunctive or protective relief at any time.

Changes to these Terms

We may update these Terms to reflect changes in the Services, law, security needs, or business practices. We will post the revised Terms on this page and update the date above. Where required, we will provide additional notice before a material change takes effect.

Your continued use after updated Terms become effective means you accept them. If you do not agree, stop using the affected Services and follow any cancellation process in the Customer Agreement. Changes to a signed Customer Agreement require the process stated in that agreement.

General terms

• Entire agreement: these Terms, the Privacy Policy, and any Customer Agreement form the agreement for the relevant Services and replace prior discussions on the same subject.
• Severability: if a provision is unenforceable, it will be adjusted only as much as necessary, and the remaining provisions stay effective.
• No waiver: a failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment: you may not assign these Terms without our written consent. We may assign them in connection with a reorganisation, merger, acquisition, or transfer of relevant business assets, subject to applicable law and Customer Agreement restrictions.
• No third-party beneficiaries: these Terms do not create rights for anyone other than the parties unless expressly stated.
• Electronic communications: notices and agreements may be delivered electronically where permitted by law. You are responsible for keeping contact details current.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations already due.
• Headings: headings are included for convenience and do not change the meaning of these Terms.

Contact us

For questions about these Terms or the Services, contact Bitlooms. If your question concerns an organisation-managed SKAILEO account, include the name of the relevant school or organisation.